As part of our quality management system, we actively encourage feedback from our clients both during and at the completion of a project. Every client is encouraged to identify our strengths and weaknesses, so we can be proactive in improving the services we provide to clients. Feedback also provides opportunity to identify areas that require further staff training and these opportunities are built into our regular staff training programmes.
Our methodology for seeking and recording feedback is to firstly record client comments that are received during the normal course of business, and secondly initiate an online client feedback request at the close of all projects. These feedback forms are saved in our website and forwarded to our administrators for review and processing.
So you can have confidence in our services, we have identified and provided a range of feedback comments that have been received over the years that we have been in business. Like most businesses we find the key to successful projects is successful relationships between staff and clients, and frequently the feedback identifies that it is these relationships that have been paramount during the project.
Kevin and his team have been providing the Counties Racing Club and Pukekohe Park with all their surveying and Resource Management needs for the last nine years. During this time the work has included site plans for redevelopment projects, GPS surveys and plans of the motor racing track, CAD drawings of various part of the facilities, preparation of advertising maps, Resource Management advice and preparation of submissions, Plan change submissions, and a range of other general assistance. I have found their services to be of the highest caliber, and their willingness to met deadlines extremely helpful. Kevin’s Resource Management knowledge has proved to be invaluable on many occasions. Our organization would recommend Birch Surveyors to anyone requiring Surveying Services.
General Manager Counties Racing Club
This is just a note to let you know how much we appreciated the services we received from Birch Surveyors during our recent subdivision project. From our perspective, the advice we received was pragmatic and realistic, the service we experienced from each of the staff members we dealt with was first-class, the final costs were exactly as estimated, and the overall outcome was highly satisfactory. In other words, a good job well done.